Refund Policy.

1. The short version

We believe in making things right. Our refund policy is built on three simple rules:

• Delivered and accepted — no refund. Once you have received your work and accepted it, the job is done. The project is final and no refund is available.
• Our mistake — we fix it, free. If something is wrong because of us (for example a domain or setup error, a bug, or a delivery that does not match what was agreed), we do not refund — we fix the problem at no cost to you, as quickly as possible.
• We cannot deliver — full refund. If there is genuinely something we cannot do, or a problem we cannot fix, we refund you in full.

2. Client projects & services

For web design, development, mobile apps, AI automation, hosting and other client services:

• Once a deliverable has been handed over and accepted by you — whether by written confirmation, by you taking it into use, or by your logging in and using it — the work is considered complete and final. At that point no refund is available, because accepting the job means you are satisfied with it.
• If an error or mismatch is caused by our side (a mistake in setup, a bug in the code, a wrong domain, or work that does not match the agreed brief), we will not refund — we will fix the issue free of charge and keep working on it until it is right.
• If the issue is something we cannot fix or cannot deliver — for example, a capability that we are genuinely unable to provide, or a problem that proves impossible to resolve — we will refund the payment in full (or, where work was partially delivered and usable, a fair pro-rata portion).

3. Digital products (shop)

Products sold in our shop — WordPress themes, templates, starter sites and plugins — are delivered electronically, immediately after purchase.

• Because the product is delivered to you instantly and you can download and use it right away, purchases are non-refundable once delivered.
• If the product has a genuine defect or does not function as described, tell us and we will fix the problem — this is a product we built, and we stand behind it.
• If a defect proves impossible to fix, we will offer you a replacement or a full refund.

4. How to request a refund

If you believe your situation falls under the refund rules above, contact us at info@demohomex.com with:

• your name and the project or order details;
• a clear description of the issue; and
• anything that helps us understand it (screenshots, error messages, URLs).

We will respond within 5 business days. If a refund is approved, it will be returned to the original payment method within 10 business days.

5. A note on fair use

We are a small studio that stands behind its work. The policy above is designed to be fair to both sides: you are never left without a working product, and we do not give refunds on work that was delivered, accepted and is being used. If a situation is not covered here, just talk to us — we will find a fair outcome.

6. Contact us

Questions about this policy can be sent to info@demohomex.com or through our contact page.